Racquet Network reserves the right to change or delete any information published on our website as necessary
Racquet Network strives for accuracy in publishing information viewable by the public. Racquet Network accepts no responsibility for errors or omissions published on this site nor for any loss or damage which advertisers or readers may suffer by relying thereon.
Terms and Conditions of Use
Racquet Network reserves the right to remove, edit and/or reject any information. Racquet Network also reserves the right to suspend accounts at our discretion. Suspension of accounts can occur for a limited time or indefinitely.
As a member of Racquet Network you agree to:
- Treat staff and users with respect and honesty
- Report game, set and match results correctly and honestly
- Heed all rules and regulations
- Attend rules clinics or in-person coaching sessions as required by administrators
- Refrain from soliciting other users for the purpose of promoting outside businesses, lessons, activities and/or tournaments
- Refrain from soliciting other users for the purpose of selling merchandise or services
- Refrain from linking to other commercial websites without prior written permission
General Provisions of Website Use
The subject matter and material sent to Racquet Network shall be subject to the approval, revision, or rejection by Racquet Network in its sole discretion.
The material that appears on Racquet Network is for informational purposes only. Racquet Network does not share your personal information with other businesses or sites.
Racquet Network reserves the right to deny use of its service to anyone who does not comply with these requirements or who otherwise uses the service in a manner we consider inappropriate.
If you disagree with any material you find on Racquet Network, we suggest that you contact us directly.
Racquet Network may change the terms of this agreement from time to time. By continuing to use this service following such changes, you agree to be bound by this agreement, as modified. Racquet Network may change, restrict access to, suspend, or discontinue this service, or any portion of this service, at any time.
Pro Shop Credits
Pro Shop Credits are available for use by members in good standing. They are not available to former members or to members currently under suspension.
Expulsion
Expulsion or resignation from Racquet Network will result in forfeiture of all Pro Shop Credits accumulated during your time with us.
Ownership
Racquet Network is made available for your personal, non-commercial use only. The materials on this site are the property of Racquet Network, or its licensors, and are protected by Canadian copyright laws, international conventions and other copyright laws.
Except, as explicitly provided in this agreement, you may not distribute, transmit, display, reproduce, modify, create derivative works from, or otherwise exploit any of the material on Racquet Network without prior written consent. You may not store any significant portion of, nor distribute copies of, materials found on this site, in any form (including electronic means), without prior written permission from the owner.
You are free to establish a hypertext link to this site so long as the link does not state or imply any endorsement or sponsorship of you, your company, or your site by Racquet Network. However, without the prior written permission of Racquet Network, you may not frame any of the content of Racquet Network, nor incorporate into another website or other service any intellectual property of Racquet Network or its licensors.
RacquetNetwork.com® and the Racquet Network logo, are trademarks of Racquet Network. The names of other products and services referred to on the site may be the trademarks of their respective owners. You may not use any trademark or service mark appearing on Racquet Network without the prior written consent of the owner of the mark.
Disclaimer of Warranties and Limitation of Liability
IF YOU RELY ON THIS SERVICE OR ANY MATERIAL AVAILABLE THROUGH THIS SERVICE, YOU DO SO AT YOUR OWN RISK. YOU UNDERSTAND THAT THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS, INACCURACIES, AND/OR OTHER PROBLEMS WITH THE INFORMATION, PRODUCTS, AND SERVICES PUBLISHED OVER THIS SITE.
THIS SERVICE IS PROVIDED TO YOU “AS IS.” RACQUET NETWORK AND ITS AFFILIATES, AGENTS AND LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE SERVICE.
Registration
To obtain access to certain Racquet Network services, you will be given an opportunity to register with Racquet Network. As part of the registration process, you will select a user name and a password. You agree that the information you supply during that registration process will be accurate and complete and that you will not register under the name of, nor attempt to enter the service under the name of, another person; nor will you adopt a user name that Racquet Network, in its sole discretion, deems offensive. You will be responsible for preserving the confidentiality of your password and account information.
Consumer Refund Policy
Since most programs rely on a certain number of participants, we cannot offer refunds to players who withdraw less than two weeks prior to the start date.
From time to time, Racquet Network may have to cancel programs. In such cases members will receive a full refund.
Registration fees for Premium Private Groups are non-refundable.
Box League Policy
We are very proud of our ladders and leagues here at Racquet Network.
Unlike most clubs where ladders and box leagues are just names on a list, our ladders and box leagues actually work.
The main reason for this, we believe, is our play or die policy.
Play or Die
In order to continue playing in our ladders or leagues, every player must meet minimum participation requirements or they are removed from the league.
In our challenge league, players must play at least one match per year in order to stay alive. In our box leagues, players must play at least one match per month to stay alive. In both of these cases, players are eliminated if they fail to meet their minimum obligations.
Elimination
Elimination comes with a price. In all cases, if players wish to rejoin after being eliminated, they must repay their fees. In the case of box leagues, they must also begin again in the lowest open spot.
Our fees are not high. They are just high enough to keep people out who aren’t seriously motivated to play. They are also high enough to discourage players from blowing off a match because their favorite show is on TV.
Racquet Network also reserves the right to refuse an applicant’s request to join a ladder or a box league. Players who frequently annoy other players by failing to show up to play scheduled games are denied re-entry once they are eliminated.
No Exceptions
There are NO EXCEPTIONS to Play or Die. Players who fail to meet their obligations are eliminated. It doesn’t matter if they are injured, ill, facing an emergency situation or called in to work at the last minute. All players must play or die. No exceptions. Ever!!
If the excuse for not playing is reasonable, we will allow an eliminated player back in the league. But that player will still have to repay their fees and they will still have to start over.
Avoid Elimination
In our experience, the best way to avoid elimination is to play at least one match in the first week of the month. Some of the players in our box leagues have been doing this for three years or more. These players paid their fees once — when they joined the league — and have not had to pay anything since.
Photo Policy
Participants in Premium Private Groups are required to correctly represent themselves in their player profiles. Such identification must include a recent image in which their face is fully visible, their first and last names and their phone numbers.
Privacy Policy
General Privacy Policy – The information you provide to Racquet Network is used only by our members and our staff for the purposes of engaging in network activities. We do not sell, lease, rent or give personal information to outside parties.
Credit Card Security
Racquet Network never sees your credit card number or expiry date. All we see is a message from TD Canada Trust telling us that the money has been deposited in our account. Most importantly, though, Racquet Network does not store credit card information on this site.
Leaving Racquet Network
When you leave Racquet Network, we deactivate your account and profile. This means that your name and email address PLUS any additional information you added to your profile during your time as a member are instantly hidden from our members.
The only information that will not be hidden when you leave Racquet Network is information pertaining to games you have played and results your have reported to our challenge leagues, i.e. your name, your score, the game you played and the date you played the game.
Passwords
In order to access the members-only areas of our website, you need to create a password. Racquet Network recommends that you create a unique password just for this site. DO NOT use the same password for this site that you use for your banking site, for example. Remember that you can change your password at any time by clicking on UPDATE YOUR PROFILE.
Email Addresses
Users on this site do not see your email address unless you choose to publish it. In order to contact you by email, users must click on a button and send you a message through the website. They DO NOT see your email address when they do this. Even the email button is protected behind our login page. Only members of the network who are logged in can access this button to send you messages by email.
Phone Numbers
For those members who wish to become regular or frequent players Racquet Network recommends listing multiple phone numbers in their profiles. Keep in mind that these phone numbers are visible only to members of the network when they are logged in. Visitors who are NOT members of the network and who are NOT logged in CANNOT view phone numbers on this site.
Home Address & Refunds
In the event that Racquet Network finds it necessary to mail you a refund cheque, our staff may ask for your mailing address. This information will not be stored on our website. However, it will be stored in our office and be accessible to our accounting staff.
Cookies
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Racquet Network uses non-identifying cookies to facilitate logging in and logging out of the CLUBHOUSE for our members. You can still use the RN site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
Computer Tracking
Our computer system is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by Racquet Network technical support staff.
In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These aggregated statistics are used internally to better provide services, but again, the statistics contain no personal information and cannot be used to gather such information.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Google, as a third party vendor, uses cookies to serve ads on racquetnetwork.com. Google’s use of the DART cookie enables them to serve ads to you based your visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
Protecting our Children
– Racquet Network does not knowingly collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
