iPad Ordering Issue
January 5, 2012 in
Just got off the phone with a VERY angry customer from Delta, BC.
She has an iPad and has tried many times today to order a racquet via the website. Each attempt has failed. Each has been followed by a long distance phone call that cost her money.
Based on what she told me, it sounds like she is unable to order from the website.
The tabs on her screen do not match the tabs on my screen.
The right column does not appear on her screen. Therefore the SHOPPING CART does not appear. So after she adds to cart, she is unable to proceed with payment.
She ended up ordering by phone, but based on her level of frustration, I can guarantee you that we have lost other sales because of this issue.
Related posts:
Shaun MacRae said on January 7, 2012
You probably shouldn’t be providing assistance to iphone/ipad customers unless you are doing so from in front of one of these devices (doesn’t matter which one since the themes are very similar).
The mobile theme which iphone/ipad customers will see does not have the extra widgets down the right as the full site does (as you’ve found). But the shopping cart is available on all themes from the Proshop homepage. Just click on the Proshop menu item and then Shopping Cart.
I believe this issue can be closed.
Shaun MacRae said on January 7, 2012
Also, the mobile site theme is an optional benefit. You can always choose the lesser (non-mobile) version from these devices by clicking on the ‘View Non-Mobile Site’ link at the bottom of every page.
Brent Johner said on January 7, 2012
“You probably shouldn’t be providing assistance to iphone/ipad customers unless you are doing so from in front of one of these devices .”
I don’t understand. When a customer calls and is trying to place an order on an iPad, what do you suggest I do?
Shaun MacRae said on January 7, 2012
“do so from in front of one of these devices”
you have an iphone right?